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      FM Audit FAQs

      FM Audit is a free solution that automatically tracks toner levels and notifies our team when a device is getting low.

      Learn how FM Audit can assist your business productivity and get all your questioned answered!

      Frequently Asked Questions (FAQs)

      Do FMAudit products work with Internet proxies?

      • Yes, ECI DCA and FMAudit Onsite are able to work with most proxies. In the user interface of the Onsite there are options to configure different proxy settings. This is also possible from the ECI DCA or Onsite Settings within the FMAudit Central UI under the Proxy settings.

      How does the FMAudit Viewer USB key work?

      • FMAudit Viewer USB is installed and licensed on an approved USB key. When plugged in to a recipient computer, this key will be seen as a removable drive. The FMAudit Viewer software is run directly from this key. No software is transferred to or installed onto the computer.

      What are the FMAudit Central, ECI DCA, Onsite and Viewer minimum requirements?

      • The FMAudit Products, may be run on any modern Windows operating system (in 32- and 64-bit modes) including: Windows 7 SP1, 8.1, 10, 2008 R2 SP1, 2012, 2012 R2, 2016, 2019. Detailed hardware and software requirements can be found at the following URL: ftp://ftp.fmaudit.com/customer/documents/Software-Requirements.pdf

      Is FMAudit Products compatible with Mac, Linux, or Raspberry Pi environments?

      • This ECI DCA brings about major advantages over FMAudit Onsite without losing any features, including full native cross-platform support of Windows, macOS, Linux, and Raspberry Pi, each with unique installation steps, support documentation, and trained support staff on these platforms. The installation process has also greatly improved and is
      • much more intuitive for all types of users.

      Does the FMAudit Viewer require Internet access?

      • Generally, no, except for Licensing and some of the Dynamic Reports that need to connect to FMAudit Side- by-Side services. For the action of performing audits on end-users’ networks, you do not require Internet access. FMAudit Viewer does communicate over the Internet to verify licensing when running specific reports.

      Does FMAudit Onsite require Microsoft Internet Information Services (IIS)?

      • No. ECI DCA and FMAudit Onsite includes its own server to display the web pages and is set up automatically during the installation.

      Can you install FMAudit Onsite on a computer which already hosts another IIS website?

      • Yes. However, the below listed ports must be whitelisted to ensure connectivity of ECI DCA.
        • Data Upload: Through Port 443/tcp (HTTPS) with a connection to FMAudit Central Server
        • Software Updates: Through Port 443/tcp (HTTPS) with a connection to FMAudit Central Server22
        • FMAudit Registration (fallback): Through Port 53/udp (DNS) with a connection to Local Network DNS server (primary) and FMAudit Central (fallback)
      • FMAudit Onsite uses port 33330 by default, but this may also be configured to use a different port if required.

      How much ongoing maintenance does FMAudit Onsite require?

      • ECI DCA and FMAudit Onsite is a service which runs in the background and performs audits and exports to configured destinations on predefined schedules. It’s recommended to use subnets (IP ranges) instead of fixed IPs so that when adding new devices to the network they will be discovered and included in the audit results, limiting manual
      • intervention.

      How does the FMAudit WebAudit process work?

      • From FMAudit Central, the dealer specifies the end-user’s (customers) applicable billing cycle. At this time, an email is automatically generated and sent to the appropriate contact informing them it is time to collect their meters. The instructions include a URL whereby when the end-user clicks the link, it automatically launches their web browser, ready to perform the action. The end-user then clicks “‘start” and “‘save”’. Done. No software is installed at any time. A link to the WebAudit page may also be posted on the dealers existing website, i.e. Enter Meter Readings web page. This allows the user to automate the collection, rather than having to manually walk from device to device, print the configuration page and transcribe the meters.

      How do I get additional information for FMAudit Central, ECI DCA, FMAudit Onsite, etc?

      Additional information can be found on the FMAudit website: http://www.fmaudit.com/