See how FM Audit works from a technical standpoint.
Overview
The FMAudit suite of products deliver an enterprise class managed print solution that is very easy to use and deploy. It is architected and designed to take advantage of the advanced features and benefits of the Microsoft .NET platform so that it no longer requires a skilled technician to install software and configure and maintain the system. The FMAudit products cannot in any way be configured to perform a task beyond the ones for which it was designed. The transmission of data from the products to outside sources is tightly restricted. The products do not report any other details except for information of the equipment being monitored (i.e. type of equipment). No confidential information is ever transmitted out of the network via FMAudit products. The suite consists of the following components:
FMAudit Central: A website and backend system that houses all the data received from the FMAudit data collection tools. It is a “central repository” that allows you to view data using a browser, generate reports, configure alert workflows and notifications, and synchronize data with ERP systems for billing or supply fulfillment.
ECI DCA: This newest DCA which brings about major advantages over FMAudit Onsite without losing any features, including full native cross-platform support of Windows, macOS, Linux, and Raspberry Pi, each with unique installation steps, support documentation, and trained support staff on these platforms. Also brings ongoing discovery and scanning of devices, improved MIBWalk and Log collection capability, and many more meter types are collected now.
FMAudit Onsite: A data collection tool that automatically performs print assessments and monitors consumable levels, printer status, and error logs. This application is installed at the customer site and can perform print assessments automatically on a scheduled basis without human intervention. The data captured is sent to the Central website using HTTPS, HTTP, or if the customer prefers a propriety encrypted file.
FMAudit Viewer: A data collection tool embedded on a USB key to perform fleet assessments without the need to install software. The data is retained on the USB key for additional analysis and reporting.
FMAudit WebAudit: A data collection tool that is a part of the Central application. Fleet assessments are performed directly from a browser without installing any software. The data captured is sent directly to FMAudit Central.
FMAudit Local Agent: A data collection tool used to discover devices that are connected locally via a USB port or Parallel port. This application is installed at the workstation where the locally connected printer resides. The data captured is sent to one of the other data collection tools (WebAudit, Onsite, or Viewer).
The purpose of this document is to provide a product line overview of the FMAudit Suite of Products from a technical perspective to help facilitate answers to the most common questions Information Technology teams will receive.