How to Request Service in Your Web Portal Account

A step-by-step guide on how to place a service request for your equipment.

1. Head to www.office1.com and click on "Customer Support" in the upper right hand corner. 
   
   
   
2. Scroll down and click on "California" or "Nevada" login depending on where your business is located. 
   
3. You'll be brought to the customer login page. On the login screen, enter your username and password. Click the orange “login” button.
   
4. From the home page, click on the grey “Service Request” button either at the top of the dashboard screen, or on the left side of the screen.
   
   
   
   
5. If your machine is in the system, click "Machine Exists in the System" then find the machine you are requesting service on by clicking on the three dots.
   
6. If you do not see your machine in the system, click "Machine Does Not Exist In the System" and enter a description of the machine - copier, printer, MFP, etc, - along with the model and serial number.
   
7. Scroll down and enter your name, email, phone number, and a PO number if you need/have one.
   
8. Scroll down and enter a description of the problem you are experiencing. Click "Save" to submit your service request.
   

Once your ticket is created in our system, you will receive real time email updates on the status of your request from start to finish.

We’ll let you know when the Office1 Field Tech is on the way with updates on their ETA and a photo of them so you know who to expect. Or, if your request can be fixed remotely, our Hardware Helpdesk team will reach out to you to get started on your solution. Regardless of who is assisting you, you will receive a response back from our team no longer than 1 hour after your ticket is created. All Office1 Field Techs and Hardware Helpdesk representatives are located within the United States.