Office1 Copiers & Printers Service Portal
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      How to Request Service in the Copiers and Printers Customer Service Portal

      A step-by-step guide on how to place a service request for your equipment via the service portal.

      Step 1: Access the Office1 Website

      • Navigate to www.office1.com and click on “Customer Support” located in the upper right-hand corner.

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      Step 2: Select Your Service Region
      • Scroll down and click on “California” or “Nevada” login, depending on where your business is located.

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      Step 3: Log In to Your Account

      • On the login page, enter your username and password.
      • Click the orange “Login” button.

      • If you haven’t created an account yet, follow the instructions in this article to set one up.

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      Step 4: Initiate a Service Request

      • From the home page, click on the grey “Service Request” button, either at the top of the dashboard or on the left side of the screen.
      Knowledge Base Service Requests

      Step 5: Select Your Equipment (If Listed)
      • If your machine is already listed in the system:
      • Click “Machine Exists in the System.”
      • Locate the machine you need service for and click the three dots next to it.
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      Step 6: Manually Enter Equipment Details (If Not Listed)

      • If your machine is not listed in the system:
        • Click “Machine Does Not Exist In the System.”
        • Enter a description of the machine (e.g., copier, printer, MFP), along with the model and serial number.
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      Step 7: Provide Contact Information

      • Scroll down and enter your name, email, phone number, and a PO number (if applicable).
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      Step 8: Describe the Issue

      • Enter a detailed description of the problem you are experiencing.
      Knowledge Base Service Requests (1200 x 200 px)

      Step 9: Submit Your Service Request

      • Click “Save” to submit your service request.

      After Submission:

      • Once your ticket is created, you will receive real-time email updates on the status of your request.
      • We will inform you when the Office1 Field Technician is on the way, including an ETA and a photo for identification.
      • If your issue can be resolved remotely, our Hardware Helpdesk team will reach out to assist you.
      • Expect a response from our team within one hour after your ticket is created.
      • All Office1 Field Technicians and Hardware Helpdesk representatives are based in the United States.

      For further assistance, please contact our customer service team at support@office1.com or (844) 343 0722.