1. Customer Web Portals
  2. Office1 Copiers & Printers Service Portal

How to Order Toner in the Copiers and Printers Customer Service Portal

A step-by-step guide on placing a supply or sales order for your copiers, printers, and other equipment via the service portal.

Step 1: Access the Office1 Website

  • Navigate to www.office1.com and click on “Customer Support” located in the upper right-hand corner.
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Step 2: Select Your Service Region

  • Scroll down and click on “California” or “Nevada” login, depending on where your business is located.

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Step 3: Log In to Your Account

  • On the login page, enter your username and password.
  • Click the orange “Login” button.
  • If you haven’t created an account yet, follow the instructions in this article to set one up.

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Step 4: Initiate a Supplies Request

  • From the home page, click on the grey “Supplies Request” button, either at the top of your dashboard screen or on the left side of the screen.

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Step 5: Select Shipping Location

  • Choose the appropriate ship-to location from the dropdown menu.
  • Add any additional information as needed.


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Step 6: Add Items to Your Order

  • Click “Add Items”.
  • To find supplies for a specific machine, click on “Equipment” and select the desired items.
  • If you want to reorder supplies from a previous purchase, select “Previous Orders”.

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7. Submit Your Order

  • After adding all necessary items, click “Save” to submit your order.

After Submission

  • A member of our customer service team will process your order.
  • Most supplies are shipped from our distribution center in Las Vegas, NV.

Shipping Details

  • Orders placed Monday–Friday by 3:00 PM PST typically ship out the same day.
  • Orders placed after 3:00 PM PST, or during weekends and holidays, will ship out the following business day.
  • Once your order is placed, you will receive a tracking number and updates from UPS.

For further assistance, please contact our customer service team at support@office1.com or (844) 343 0722.